Bank Holiday information

Bank Holiday information

Customer Contact

Our Customer Contact team will be available until 5pm on Thursday 14 April. You will be able to contact them again from 9am on Tuesday 19 April.

You can access our online services at


Easter Refuse and Recycling Collections

Please remember that refuse and recycling collections will be a day later than usual following the Easter Monday Bank Holiday. 

Usual refuse and recycling date and Easter collection date:

  • Friday 15 April (Good Friday) – As normal
  • Monday 18 April (Easter Monday) – Collecting Tuesday 19 April
  • Tuesday 19 April – Collecting Wednesday 20 April
  • Wednesday 20 April – Collecting Thursday 21 April
  • Thursday 21 April – Collecting Friday 22 April
  • Friday 22 April – Collecting Saturday 23 April


Collections return to normal from Monday 25 April onwards.


For more information visit 


Useful contacts:


Cumbria County Council’s Highways Hotline:

Report any issues online using the highways online reporting form found on the Cumbria County Council website.

Tel: 0300 303 2992 (answer phone service evenings, weekends and public holidays)

*Please note – cost of calls may vary depending on mobile provider* 


Cumbria County Council’s Social Services:

If you are worried about an adult or a child, the out of hours emergency numbers are:

Adult Social Care: 01228 526690

Children: 0333 240 1727


Carlisle City Council’s Homeless support:

Carlisle City Council’s homeless prevention team can help anyone, at the threat, or experiencing homelessness/rough sleeping. Advice is available from staff at the Civic Centre during normal office hours.

OUT OF HOURS in an emergency, please call:

You can also report rough sleeping using the Street Link website at

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