Leeds City Council statement on council tax rebate payment error

A Leeds City Council spokesperson said:

“We are aware that a significant number (25,000) of council tax rebate payments have been duplicated, meaning some residents have received the payment twice.

“This is due to a process error where the same payment file was incorrectly processed twice after it was initially rejected by the bank. We are working with our bank to recover the duplicate payments so that the situation can be rectified as soon as possible.

“We would advise residents to check relevant accounts and bear in mind that duplicate payments will be recovered.”

“We would like to apologise for any confusion or inconvenience the duplicate payments may have caused. Our officers have worked hard to ensure residents receive the £150 rebate as quickly as possible, and 120,000 payments have been made correctly.”

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