May Bank Holiday

Customer Contact

Our Customer Contact team will be available until 4pm on Friday 29 April. You will be able to contact them again from 9am on Tuesday 3 May. 

You can access our online services at


May Bank Holiday Refuse and Recycling Collections

Please remember that refuse and recycling collections will be a day later than usual following the May Bank Holiday. 

Usual refuse and recycling date and May Bank Holiday collection date:

  • Monday 2 May (Bank Holiday Monday) – Collecting Tuesday 3 May.
  • Tuesday 3 May – Collecting Wednesday 4 May.
  • Wednesday 4 May – Collecting Thursday 5 May.
  • Thursday 5 May – Collecting Friday 6 May.
  • Friday 6 May – Collecting Saturday 7 May.


Collections return to normal from Monday 9 May onwards.

For more information visit 


Useful contacts:


Cumbria County Council’s Highways Hotline:

Report any issues online using the highways online reporting form found on the Cumbria County Council website.

Tel: 0300 303 2992 (answer phone service evenings, weekends and public holidays)

*Please note – cost of calls may vary depending on mobile provider* 


Cumbria County Council’s Social Services:

If you are worried about an adult or a child, the out of hours emergency numbers are:

Adult Social Care: 01228 526690

Children: 0333 240 1727


Carlisle City Council’s Homeless support:

Carlisle City Council’s homeless prevention team can help anyone, at the threat, or experiencing homelessness/rough sleeping. Advice is available from staff at the Civic Centre during normal office hours.

OUT OF HOURS in an emergency, please call:

You can also report rough sleeping using the Street Link website at

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