US DOT to Look at Southwest Airways Vacation Flight Meltdown

  • U.S. DOT tweeted Monday it should study whether or not Southwest is abiding by its customer support coverage.
  • Southwest cancelled almost 3,000 flights on the day after Christmas, probably the most of any U.S. airline.
  • DOT known as the cancellations and stories of delayed customer support “unacceptable.” 

The U.S. Division of Transportation tweeted on Monday night time that it’ll look into whether or not Southwest Airways is abiding by its customer support coverage after the Dallas-based airline cancelled nearly 3,000 flights on the day after Christmas. 

The DOT is “involved by South Southwest’s unacceptable charge of cancellations and delays & stories of lack of immediate customer support,” the tweet learn. 

The tweet additionally linked to Southwest’s customer service plan

As of 9:45 p.m. EST on Monday night time, Southwest had canceled 2,893 flights, greater than every other U.S.-based airline. Delta had the second-most variety of cancellations, 267. 

Vacationers in airports throughout the nation complained of long lines to re-book flights and retrieve baggage and unanswered phone calls to customer service. 

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