ABOUT FORBES COUNCILS
The Global Technology & Business Services Council launches to globally collaborate, promote and represent the industry
Leading Associations around the world unite to applaud the success of the industry in addressing COVID-19 and set a clear vision for its future.
London, July 16, 2020
In an industry first, the twelve major independent regional organizations representing the technology and business services sector across the world have united to launch The Global Technology & Business Services Council (GT&BSC) to represent the industry globally. These organizations who represent members across their respective regions who are both buyers and providers of services, have united to deliver a global response to the challenges and changes brought about by COVID-19, and present a clear vision for the future of the sector.
GT&BSC, an alliance of twelve international associations representing the technology and business services sector across Bosnia, Bulgaria, Czech Republic, Egypt, India, Latin America, Latvia, Malaysia, Poland, Romania, Russia, South Africa, Sri Lanka, United Kingdom, United States and Ukraine, collectively represent the interests of over 10,000 organisations, including multi-nationals, indigenous tech companies, SMEs, and start-ups.
The technology and business services sector was integral to supporting businesses across the world as they addressed the challenges of adapting to changes caused by COVID-19, demonstrating remarkable agility, commitment and resilience in responding to the crisis; ensuring business continuity for global clients and prioritizing safety of all employees. The sector was central to the rapid deployment of work from home models and digital transformations, providing critical support and “essential services” to various sectors including governments through highly skilled professionals around the world. This is all referenced in the report being published today entitled: “A unified global response for the technology and business services industry”.
The global technology and business services industry delivers strategic value through a global eco-system comprised of over 10 million highly skilled and talented workers around the world, operating flexibly, transparently and collaboratively and utilising best practices to deliver thought leadership, technology-led transformation and continuous business improvement. It is recognised as a significant positive contributor to the global economy, and will be a major contributor to re-energizing many economies worldwide.
Globally, technology and business services will play a key role in evolving nations to the next normal, driving the global economy out of an inevitable downturn and reducing the impact of future economic and social shocks, transforming businesses quickly and making them more resilient moving forward.
The Council members highlighted “We are all incredibly proud of how well our industry responded to the challenges presented by COVID-19. Partnerships and individuals around the world worked tirelessly to ensure key services were delivered in really adverse conditions, remodelling and reinventing business processes literally overnight.
It is the Council’s firm belief that technology, collaboration and access to a global talent pool will be key to driving business and Governments out of the inevitable downturn. Sharing best practices, thought leadership and collaborating on new operating models on a global stage will accelerate recovery around the world. We are delighted that our entire industry is collaborating in this global way for the first time and believe this will provide significant value to global governments, our members, their customers and their employees around the world”.
The role and objectives of the Council include:
• Promote the industry globally, capturing and sharing the value it adds and the innovations it drives
• Advance industry growth
• Provide a global network to develop and share best practice around the world
• Professionalise the industry, globally, and attract the best talent to work in it including cross border movement of highly skilled workforce
• Work collaboratively on global research programmes and thought leadership
• Represent the interests of the sector to stakeholders including Governments, the media and analysts
• Create a united global forum to develop and share new operating models and frameworks
• Come together as a global community to share experiences and drive change
• Promote the importance of impact sourcing and drive fairness throughout the global industry
Commencing today, the Global Technology & Business Services Council will launch a program of work, with immediate next steps including:
1. To conduct a global body of research to better understand the industry’s global state and prepare a report showing directions of further development
2. To initiate discussions with all potential stakeholders including buyers, providers, governments and analysts to create a voice and point of view that drives change in an era of digital disruption and how we could work together in partnership to create a win-win scenario
3. To continuously publish examples of technological acceleration enabling even stronger resilience to crisis situations and economic recovery
4. To strongly promote the sector, its role in the global economy and the future opportunities it represents
Founding members of GT&BSC (in alphabetical order)
ABSL, covering Poland, Romania, Czech Republic, The Balkans, The Baltics
ALES, covering Latin America
ASTRA, covering Russia and Belarus
BPESA, South Africa
GSA, United Kingdom
IAOP, United States
OM MALAYSIA, Malaysia
SLASSCOM, Sri Lanka
Notes to editors:
The Global Technology & Business Services Council is an alliance of the leading regional associations around the world, representing the interest of the global technology and business services industry. Its purpose is to promote the industry for growth by sharing best practices and thought leadership for the benefit of all its members and their clients and employees. The GT&BSC will lobby stakeholders to secure the best interests for its members. All members of the Council have signed up to the Industry code of conduct.
For more information contact:
Kerry Hallard, London:
Mobile: + 44 7774 690447
Pawel Panczyj, Warsaw:
Mobile: +48 600 904 877
Kim Maneeley, New York:
Phone: +1.845.452.0600 ext. 104
West Dunbartonshire Council has announced it has selected independent service provider VKY Intelligent Automation as its strategic partner for Robotic Process Automation (RPA) implementation with UiPath.
VKY will support the establishment of the Council’s automation Centre of Excellence (CoE). This will include UiPath technical enablement, providing expert guidance on governance, training and the local authority’s automation operating model. VKY will also develop UiPath automations alongside the Council’s fledgling CoE to create momentum and bring forward the realisation of benefits.
Higher Value Tasks to Boost Productivity
The purpose of the programme, which was approved at the Council’s Corporate Services Committee in February, is to automate repetitive and manual business processes enabling staff to focus on higher value tasks. This will both improve overall productivity and service delivery to citizens whilst also improving the well-being of staff.
West Dunbartonshire Council, Business Support Manager, Arun Menon, said: “The Council is pleased to work with VKY Intelligent Automation in delivering the first Robotic Process Automation service to the Council. “Automation is a key element of our digital transformation programme which is supporting new ways of working with a particular focus on the use of technology to help improve efficiency and effectiveness of our workforce. The software will integrate with our own systems and allows us to refocus employees from manually repetitive and time-consuming tasks to those where they can add more value to our citizens and services.”
VKY’s Director of Intelligent Automation, Alex Croucher, had this to say: “West Dunbartonshire Council are passionate about delivering the best service possible to citizens and we’re really proud to be part of that mission going forward. This is the first automation contract of its kind to be won by an independent service provider in Scotland and it’s a testament to the work of our delivery team and the relationships we have built with UiPath over the last 3 years.”
Chris Duddridge, Area VP and Managing Director UKI at UiPath said, “We are always excited to embark a new customer from the public sector as we have seen first-hand how successful our use cases are. Time and time around they show us how embracing automation makes a positive impact for public officers’ work engagement and satisfaction, while improving service to citizens.”
The contracts for both UiPath and VKY were procured through the UK Government G Cloud 11 framework and will run for 2 years with options to extend.
About VKY Intelligent Automation
Based in Glasgow, VKY are one of the UK’s leading independent Intelligent Automation & Digital Transformation service providers. They use Robotic Process Automation (RPA) and AI methods to automate front and back office processes, working with carefully selected technology partners including UiPath, Liveperson, Microsoft, AWS and IBM Watson. VKY’s industry leading methodology and approach enable clients to progress quickly, realise benefits sooner and achieve a larger ROI.
UiPath is leading the ’automation first’ era—championing a robot for every person and enabling robots to learn new skills through artificial intelligence (AI) and machine learning (ML). Through free and open training, UiPath brings digital era skills to millions of people around the world, improving business productivity and efficiency, employee engagement, and customer experience. The company’s hyperautomation platform combines the #1 Robotic Process Automation (RPA) solution with a full suite of capabilities, including process mining and analytics.
To find out more, please contact Alex Croucher at VKY: email@example.com
Forbes Business Council Is an Invitation-Only Community for Successful Business Owners and Leaders. The Council is the foremost growth and networking organization for successful business owners and leaders worldwide.
Roberto Ruggeri was vetted and selected by a review committee based on the depth and diversity of his experience. Criteria for acceptance include a track record of successfully impacting business growth metrics, as well as personal and professional achievements and honors.
“We are honored to welcome Roberto Ruggeri into the community,” said Scott Gerber, founder of Forbes Councils, the collective that includes Forbes Business Council. “Our mission with Forbes Councils is to bring together proven leaders from every industry, creating a curated, social capital-driven network that helps every member grow professionally and make an even greater impact on the business world.”
As an accepted member of the Council, Roberto will connect and collaborate with other respected local leaders in a private forum and at members-only events and will also be invited to work with a professional editorial team to share his expert insights in original business articles on Forbes.com, and to contribute to published Q&A panels alongside other experts.
“I am honored to be part of the Forbes community and excited to collaborate with like-minded business leaders in one of the most prestigious business circles in the world. A huge thank you goes out to Forbes and the Selection Committee for the recognition and honor.”
ABOUT FORBES COUNCILS
Forbes Councils is a collective of invitation-only communities created in partnership with Forbes and the expert community builders who founded Young Entrepreneur Council (YEC). In Forbes Councils, exceptional business owners and leaders come together with the people and resources that can help them thrive.
Adam Stott, an entrepreneur and wealth coach from Essex, has been accepted into Forbes Coaches Council, a community for leading business and career coaches.
Forbes Coaches Council is an invitation-only community for leading business and career coaches and linked to the famous Forbes Magazine. Adam was vetted and selected by a review committee based on the depth and diversity of his coaching and business experience. Criteria for acceptance includes ‘a track record of successfully impacting business growth metrics’, as well as ‘personal and professional achievements and honours’.
As an accepted member of the Council, Adam will connect and collaborate with other respected leaders in a private forum and will also be invited to work with a professional editorial team to share his expert insights in original business articles on Forbes.com and to contribute to Q&A panels alongside other experts.
“We are honoured to welcome Adam into the community,” said Scott Gerber, Founder of Forbes Councils, the collective that includes Forbes Coaches Council. “Our mission with Forbes Councils is to bring together proven leaders from every industry, creating a curated, social capital-driven network that helps every member grow professionally and make an even greater impact on the business world.”
“Being invited to join the Forbes Coaches Council means such a lot to me personally,” said Adam. “Over the four years I have been coaching, I have worked with and supported so many business owners and watched them grow to the point that they are turning over millions of pounds each year. To have this recognised by a world-famous institution like Forbes is just amazing!
“I look forward to getting involved in the community and taking part in the Q&A sessions and other opportunities and learning from the other coaches in the Council.”
For more information on Adam Stott and his business coaching services, see http://www.adamstott.com/.
SocialBox.Biz, a London-based community interest technology venture is hosting a “laptops for the homeless and refugee initiative” aimed at hitting a 1000th laptop handover milestone this spring, this week celebrated the news that London Borough of Camden is to come on board to support the initiative.
SocialBox.Biz are aiming to collaborate with as many organisations as possible, partnering with IT departments, and IT suppliers to send a percentage of outdated or unneeded, but still useful laptops and other items on an ongoing basis. Social.Box.Biz is encouraging other councils to follow suit and consider the potential of helping the homeless, elderly, and refugee population in England today.
“We have been working for many years towards reaching our 1000th laptop goal by working in association with accommodation services, we hope to ensure that homeless people are finally able to apply to jobs, reconnect with family, in a more independent and sustainable ways.” said Peter Paduh, Founder of SocialBox.Biz. “Thanks to Camden Council, in partnership with The Stone Group one of the Council’s IT partners, our resources just grew, which means more people are going to be supported and delivered with the help they deserve in 2020.”
“We hope that this initiative will be a successful collaboration between, the Council; a Third Sector Organisation and a service provider within our supply chain and demonstrate how Social Value can be delivered to provide much needed IT resources to residents” said Steven Blantz, Category Manager
Following this council partnership, SocialBox.Biz will now have a city council handover model they can replicate with all future partnering councils.
SocialBox.Biz will also be hosting the official 1000th laptop handover this April
For more information, or to consider support and to partner with SocialBox.Biz today, please visit: socialbox.biz.
SocialBox.Biz is a community interest company (CIC) improving the local community by providing innovative tech solutions.