Desk

Desk

DappR Aviation’s High Flyer Sit-Stand Desk Combines Both Functionality and Style


SUFFOLK, UK; 16 June 2020 – The standing desk has undoubtedly grown in popularity over the last few months as more people have been forced to work in unconventional situations and spaces at home. Now, Suffolk-based designers DappR Aviation are upping the game with the ultimate in stylish and functional sit-to-stand desk design.

DappR Aviation are well-known for their highly innovative designs that make use of upcycled aviation parts, turning them into furniture, homeware and art. Combining an electronic sit-stand frame with natural, local woods, the High Flyer Desk, is both practical, sustainable and a real talking piece for your home or office.

“When choosing a standing desk, why settle for something clinical and soulless when you can sit or stand at an object of real beauty, to marvel at the twists, swirls and burrs of real natural Oak, Elm, Beech and Walnut, melded with the maelstrom of pigmented resin, creating a truly unique and durable work environment,” says DappR Aviation’s Neil MacDonald.

The benefits of a sit-to-stand desk are well documented and encourage people to adopt a healthier balance between standing and sitting, which can reduce back pain, lower the risk of heart disease, help to maintain healthy blood sugar and avoid Diabetes and even improve your attention span and mood.

Each High Flyer Desk by DappR Aviation is made to order with a range of electronic frames to suit your budget and load-limit, as well as various wood and resin effects to best suit your design aesthetic.

“We even encourage our customers to come and see the desk being made, once the design has been agreed upon over a video-conference. During the design phase, we will discuss the different wood options and how we can work with the wood to provide the unique features you love, including Live Edges, Resin River effects, Surface Hardening techniques, and other treatments,” explains MacDonald.

It’s all part of DappR Aviation’s ethos of creating one-of-a-kind statement pieces and their commitment to unsurpassed quality and personal care. Sustainability is also at the forefront of every design, with each piece built to last out of hardier-than-most materials.

“At the end of an aircraft’s working life it is “harvested” for valuable parts which, can either be reused as spares for other planes or made redundant – destined for the scrap yard. These aircraft and helicopters are designed to operate in extreme conditions, using materials and techniques at the forefront of innovation, which makes them the ideal choice for a highly unique and ultra-hardy furniture or art,” says MacDonald of his creative business model.

Watch the manufacturing process of the High Flyer Desk here!

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New Automated Service Desk Servicely.ai uses AI to efficiently resolve IT support issues


https://www.prfire.com/

Servicely.ai will improve self-service resolution by up to 75% and reduce Service Agent call handle time by over 200% using AI powered automation.

SYDNEY, Aus.; 20 February 2019 – A new intelligent Automated Service Desk program, released this week, could help mid-size enterprise resolve their employees’ IT support issues instantly, automatically and affordably! After 24 months of intensive development, Servicely.ai is now the first and only fully integrated intelligent service management platform on the market today with AI at its core.

Co-founders, Dion Williams and Chris Jones have over 50 years’ experience in helping customers implement and optimise service desk and related technologies and utilized this knowledge to develop Servicely.ai. They say the platform can help customers improve self-service resolution by up to 75%, while reducing Service Agent call handle time by over 200% using AI powered automation.

“While it takes on average three minutes to resolve a call using current service desk tools, Servicely.ai uses natural language understanding (NLU) to understand the intent of the issue and takes actions to resolve it at machine speed, thereby reducing the handle time to less than a minute,” explains Dion Williams.

Traditional Service Desk tools have increased in complexity over the years while failing to focus on the purpose of the service desk – resolving employee issues faster and with less disruption to their day job. With the increased complexity of features and functions bundled into the traditional service tools, the license costs have continued to increase on the basis of more functionality equals more value, even if customers are not using the new features.

Whilst there are other large-scale service desk solutions out there with the option to enhance the solution with a plug in AI capability, this does not help alleviate costs of ongoing and increasing licence fees, amounting to 10-15% annually, and requires skilled people to resolve and service.

“Our solution reduces the cost and skills required,” says Williams, “As an example, a company of 3.500 employees can expect to on average 10,000 calls per month to the Service Desk, the rough cost of which is $15 per call making the cost $150,000 per month. Using Servicely.ai this cost is reduced by 40% saving the company $720,000 annually.”

Servicely.ai has adopted a unique approach, using AI to deliver value to the business.

“Our approach of Observe -> Learn -> Augment -> Automate allows us to remove the complexity of AI, while enabling the intelligent platform to learn from your best Agents and Augment the rest of your Agents. With AI at the core, Servicely.ai goes beyond basic call routing predictions to Observe and Learn how issues are being resolved and then is able to Automate a resolution in machine time.”

Servicely.ai is now the truly Smart way to run an enterprise’s Service Desk, helping to reduce operational costs while improving employees’ service experience.

For further information or PR enquiries, please contact:

SERVICELY.AI
Dion Williams
Sydney, Australia
+61 400 185 477
dion.williams@servicely.ai
https://www.servicely.ai/

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The Smart way to run your enterprise Service Desk.



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