United Kingdom July 2018: Previously listed on G-Cloud 9, Marval’s IT Service Management (ITSM) Software as a Service (SaaS) solution, MSM, has now been successfully accepted on the United Kingdom’s Government’s Crown Commercial Service latest procurement framework, G-Cloud 10.
G-Cloud 10 is part of the UK government’s Information and Communication Technology (ICT) strategy, to help the digital transformation of public services by providing a market place to source and purchase cloud-based technologies. These subscription-based services can be easily scaled up or down, based on the changing needs of an organisation and its users.
Lisa Culshaw, Commercial Director of Marval, “With public sector organisations being a major part of our customer base, both in the UK and overseas, it is vital that procurement is made as simple and painless as possible. Customers can have confidence that our solutions are not only fit-for-purpose but offer long term value for money.”
Marval MSM is an integrated, powerful ITSM software solution available as either a cloud-based (SaaS) or an on-premise solution, designed to manage all aspects of customer service and support throughout organisation. With underpinning professional services and global product support, MSM has long been the choice of government departments, local authorities and the wider public sector organisations to deliver quality services with successful business outcomes.
Marval MSM, is certified as ITIL process compliant to gold level under the AXELOS ITIL Software Scheme and assessed by PinkVERIFY – to 16 processes. The product has been designed from the ground up to support ITSM good practice frameworks and standards.
Marval MSM can be purchased through the Digital Marketplace https://www.digitalmarketplace.service.gov.uk/g-cloud/services/101115191976282
About The Crown Commercial Service
The Crown Commercial Service (CCS) has brought together Government’s central commercial capability into a single organisation, amalgamating Government Procurement Service with other commercial teams from the Cabinet Office and central government departments.
CCS is an executive agency of the Cabinet Office and operates as a trading fund under the Government Trading Funds Act 1973. Their remit is to work with both departments and organisations across the whole of the public sector to ensure maximum value is extracted from every commercial relationship and improve the quality of service delivery.
The CCS goal is to become the “go-to” place for expert commercial and procurement services.
With both service delivery and advisory capability, services include contract management and supplier performance management to ensure that the Government acts as a true, single customer; freeing up individual organisations to focus their procurement expertise on what is unique to them.
Marval is committed to the ongoing development of integrated service management software, backed by comprehensive consultancy and education and fast, mature implementation approach. With a strong customer focus its solutions are designed to improve service quality, productivity, customer satisfaction and reduce costs. The MSM solution is used by internal and external support teams, plus outsourcing and managed service providers.
Marval is a major practitioner, innovator, thought leader and contributor to good practice and standards in ITSM and is co-author of ITIL and ISO/IEC 20000. It has been helping customers deliver service excellence since 1989 and understands what it takes to become a world-class service team.
Marval is accredited against the worldwide standard for ITSM – ISO/IEC 20000 and the international quality standard for information and data security – ISO/IEC 27001.