Service

Service

NEW COMMERCIAL RELATIONS LEADER TO JOIN TEAM ENERGY’S BUREAU SERVICE


A newly appointed Service Delivery Manager for TEAM’s outsourced energy management customers.

Anthony Smith has been TEAM Energy’s most recent addition to their outsourced data management, bill validation and portfolio management service. This appointment will contribute to the continued transformation of their energy Bureau which sets out to deliver customer service excellence.

Anthony has been employed to manage a number of customer relationships in line with TEAM’s customer service plan. He has over 15 years-experience in customer service and joins TEAM from IMServ Europe where he led a large team of Commercial Relationship Managers delivering customer focused projects and leading its Institute of Customer Service plan.

As well as extensive customer service experience, Anthony has an in-depth knowledge of multi-utility consumption data insights, reporting and delivering energy savings.

Rob Webb, Bureau Operations Manager at TEAM, says:
“Anthony has a wealth of customer service and his cross-sector experience will bring an understanding of the variety of sectors we support in the Bureau service. He is very experienced in cross channel relationship building, negotiations, operational processes and mentoring team members. He will play a valuable part in delivering the best outsourced energy service for our customers.”

Anthony Smith said:
“Throughout my career I have enjoyed managing and developing the people I work with. I thrive when I am nurturing high-performing teams, streamlining processes for enhanced service delivery and working with customers to boost their operational efficiencies. I’m looking forward to contributing to TEAM’s transformation of their Bureau service, inspiring, motivating and leading a team of energy professionals and delivering an efficient and valuable service.”

Anthony’s experience in delivering first-rate customer service and his familiarity with energy and consumption data endorses TEAM Energy’s promise to deliver high-quality service as set out in their mission “to help customers build a successful and optimised energy management service”.

For further information, please contact:
Pauline Scoins – Marketing and PR Executive
TEAM Energy
Phone: +44 (0)1908 690018 Ext 204
Email: pscoins@teamenergy.com
EDW House, Radian Court, Knowlhill, Milton Keynes, MK5 8PJ Website: www.teamenergy.com

About TEAM
TEAM Energy is a leading supplier of carbon and energy management solutions. We specialise in energy management software, energy bureau services, and energy consultancy.

TEAM’s customers come from the private sectors including retail, transport and banking, and public sectors such as education, government, NHS and emergency services. Public sector organisations can also benefit from TEAM’s services under various pre-tendered government frameworks.

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GNB Industrial Power Wins ServiceMax Award For Innovation In Field Service


Exide Technologies, a global provider of stored energy solutions, has won a ServiceMax award for innovation in providing field service to its clients. The award went to GNB, the division of Exide responsible for Motive Power and Industrial applications. The awards were presented at the recent Maximize London event on 7–8 October.

ServiceMax is a leading software platform for field service provision, and its annual awards recognize customers whose innovative use of its solutions leads to outstanding delivery of field service. GNB won its innovation award in the category “ServiceMax – Keeps The World Running”.

ServiceMax has helped GNB to vastly improve the efficiency and effectiveness of our field service operation,” said Max Hemmingsen, Director Digital Tools EMEA at Exide Technologies. “The software gives excellent visibility into our operations, and allows GNB to be more responsive to customers. Thanks to ServiceMax, we now precisely measure performance in areas such as utilization, first-time fix rate and average response time.”

GNB has used ServiceMax to fully standardize its service delivery model across Europe. It increased uptime and productivity, improved invoice efficiency and introduced more consistent processes for service technicians. Real-time analytics allow management to fully understand the field service operation at a glance.

Maximize is the world’s premier conference on service execution management, showcasing the ways that companies around the world use ServiceMax to perfect their customer experience while boosting revenue and business performance. The two-day event includes talks, demos, previews, product updates, case studies, and networking opportunities for the EMEA community in the industry. This year’s event took place at St Pancras Renaissance Hotel in King’s Cross and featured motor-racing legend Christian Horner as a special guest speaker.

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