A travel booking platform operating primarily in the Southwest United States, Sun Country is providing customers with access to flight reservations, hotel accommodations, rental vehicles, holiday packages, and cruise bookings. The service aims to connect travellers with discounted rates through various booking tools and promotional offerings.
The platform’s customer support line, +1 844-987-7033, operates around the clock to assist users with booking queries and account management issues.
Booking Services and Features
Sun Country’s platform enables users to arrange single journey, return, and multi-city flight itineraries. The service extends beyond air travel to encompass hotel reservations featuring customer reviews, bundled holiday packages, car hire with flexible collection and return options, and cruise bookings from major cruise operators.
Travellers can also add local tours and activities to their itineraries through the platform. The company promotes its Express Deals feature and Name Your Own Price tool as methods for customers to secure savings on travel arrangements.
Mobile Application
The Sun Country mobile application provides users with access to mobile-exclusive offers, real-time trip notifications, and digital ticketing. Through the app, customers can view their travel itineraries, modify existing bookings, and contact support services. The same customer service number, +1 844-987-7033, can be accessed directly through the application.
Account Management System
Registered users can manage their travel arrangements through personal accounts on the platform. The account system allows travellers to view, modify, or cancel current trips, maintain saved traveller information and payment methods, print receipts and confirmations, apply promotional codes or credits, and monitor rewards through the VIP programme.
Customers experiencing login difficulties can reach the support team at +1 844-987-7033 for assistance.
Loyalty Programme
The Sun Country VIP loyalty programme offers members exclusive hotel discounts, priority customer support access, complimentary hotel upgrades at participating properties, and personalised booking benefits. Membership queries can be directed to the customer service line.
Price Guarantee Policy
Sun Country operates a Best Price Guarantee scheme covering flights, hotels, and package bookings. If customers locate a superior rate after completing their reservation, the company offers a refund of the price difference, provided claims are submitted within a 24-hour window. Customers requiring assistance with submitting claims can telephone +1 844-987-7033.
Flight Booking Policies
Flight reservations made through Sun Country typically include a 24-hour complimentary cancellation period. However, refund eligibility and credit options depend on the fare class selected. Basic economy fares may carry restrictions preventing changes or modifications. Airline-specific baggage allowances and check-in procedures apply to all bookings. Customers can verify their specific fare conditions by contacting customer support.
Hotel Reservations
Hotel bookings through the platform feature Express Deals savings and options for both flexible and non-refundable booking types. Customers receive complete check-in instructions via email, and the booking system includes filters for amenities, pricing, and customer reviews. Hotel-related issues can be addressed by calling the 24-hour support line at +1 844-987-7033.
Package Holidays and Car Rental
Bundled packages combining flights with hotel accommodation, or flights with both hotel and car rental, are available through the platform. These packages can be tailored for multiple travellers. Modifications to package bookings can be requested by telephoning +1 844-987-7033.
The car rental service partners with major vehicle hire companies, allowing customers to select vehicles by category, price point, or provider. Many rental bookings permit free cancellation, and additional options can be added during checkout.
Cruise Bookings
Sun Country’s cruise offerings include sailings from major cruise lines such as Royal Caribbean, Carnival, and Norwegian Cruise Line. Services encompass cabin upgrades, onboard credits, and the option to add pre- or post-cruise hotel stays. Customers can also book shore excursions in advance through the platform.
Payment and Refund Processing
The platform accepts major credit cards, PayPal, Apple Pay, and gift cards. Split payment options are available for package bookings, and customers can apply travel credits and promotional codes. Payment support is available through the customer service number +1 844-987-7033.
Refunds typically process within seven to ten business days following approval.
Travel Protection and Insurance
Travel insurance and protection plans are offered during the checkout process. Coverage may include trip cancellations, delays, or emergencies, baggage loss or damage, and round-the-clock emergency assistance. Claims and enquiries regarding travel protection can be directed to customer support.
Accessibility and Group Travel
The platform provides services for travellers requiring special assistance, including wheelchair-accessible flights and hotel options, support for hearing or visually impaired passengers, and group bookings for parties of eight or more. Pet and service animal policies are also available. For these services, customers can contact +1 844-987-7033.
Security Measures
Sun Country employs two-factor authentication, encrypted payment systems, and real-time fraud alerts to protect customer accounts. The company maintains 24-hour fraud support, with security issues reportable to the main customer service line.
Travel Advisories
The platform provides information on visa requirements, travel restrictions, COVID-19 testing requirements, local safety guidelines, and country-specific entry protocols. Travellers seeking current information on travel alerts and entry restrictions can contact customer support at +1 844-987-7033 for guidance.