Lincolnshire Couple Brings Personal Touch to Home Care with Visiting Angels
From caring for her beloved grandmother to launching a community-focused home care service, Hena Zainab’s journey is one rooted in compassion and family. Together with her husband, Zameer Syed, she has launched Visiting Angels in Grantham, Lincolnshire — an in-home care business dedicated to providing dignified, personalised support for families.
Inspired by the values she learned at her nan’s bedside, Hena aims to bring empathy, respect, and connection into every home her team visits. “Caring for my nan wasn’t just about meeting her needs — it was about making her feel loved and valued,” says Hena. “That same spirit guides everything we do at Visiting Angels.”
While Hena’s career path took her through finance and IT, Zameer built his experience in sales and marketing within the civil engineering industry and extended his skills to community service as a school and college governor. Together, they felt inspired to create something that combined their professional expertise with their shared passion for care and giving back.
Visiting Angels’ ‘carer-centric’ approach sets it apart from other companies in the in-home care sector. Carers working for Visiting Angels feel valued and respected for their commitment to the industry. By offering financial rewards and avenues for career development, Hena and Zameer are committed to addressing industry challenges that frequently leave caregivers feeling undervalued and underappreciated.
Zameer explained: “It’s simple – if we take good care of our carers, they’ll take the very best care of our clients. That means paying fairly, covering travel time and mileage, and giving them the training and career progression they deserve. Too often carers are overlooked, but with Visiting Angels, we’re determined to change that.”
At the heart of the new branch is Registered Manager Lisette Poole, whose own journey into care began when she supported her grandmother through illness. Guided by her nan’s belief that she could make a difference to others, Lisette went on to build a career rooted in compassion and community. Having worked across both home and residential care, she now brings her experience and passion to lead the Lincolnshire team.
Lisette said: “My nan was the reason I came into care, and she still inspires me every day. I’ve seen first-hand how the right support allows people to stay independent and live with dignity in their own homes. At Visiting Angels, we’re not just delivering care – we’re building relationships and making a real difference for families across Lincolnshire.”
From their base in Grantham, the couple’s new service will support families across Lincolnshire – including Melton Mowbray, and Newark-on-Trent. Their mission is to help older people remain safe, independent and comfortable in their own homes, while giving families the peace of mind that their loved ones are in safe hands. And for Hena, that mission always circles back to her nan.
“Looking back, I wish my nan could have had access to the kind of care we’re now able to provide through Visiting Angels,” said Hena. “She had love from us, but I would have wanted her to also have carers who were supported, valued and able to give her the time and attention she deserved. That’s what drives me now – to make sure other families get the level of care I’d have wanted for her. If we can give even one family that peace of mind, then this will all be worthwhile.”
For more information, or to see how Visiting Angels could help care for your loved ones, visit www.visiting-angels.co.uk/lincs or call Hena, Lisette and the team on 0147 685 1860.