Eagle Eye Networks expands global infrastructure and localizes services delivery
AUSTIN, TX, AMSTERDAM, NL, October 23, 2018. Eagle Eye Networks today announced it has completed an eighteen-month globalization project to meet the needs of key global customers. The initiative included:
1) Adding data centers globally to provide wider regional coverage
2) Opening of new Eagle Eye Networks office in Japan and new distribution partnerships in the Nordics and Spain
3) Multi-lingual translations of the Eagle Eye user interface, Eagle Eye Reseller Dashboard and the website
4) Enhanced customer support resources including localization and increased hours of operation as well as expansion of Eagle Eye University to Europe
Eagle Eye’s multi-national customers need a standardized video surveillance solution to streamline operations across their global locations. They also need localized languages and local data centers for their employees and to comply with video surveillance regulations. The Eagle Eye Cloud Security Camera VMS now provides a localized user experience in a global environment.
Eagle Eye’s Globalization Project included:
DATA CENTERS: Eagle Eye added data centers in London, Dubai, and Frankfurt for anticipated growth from Eagle Eye’s channel expansion in Europe and the Middle East. Eagle Eye also dramatically expanded its Montreal and Amsterdam facilities due to increased customer demand. With the expansion of the Eagle Eye Data Centers across the globe, it is easy for companies to adhere to country-specific video storage requirements. Eagle Eye has plans to further expand its data centers in 2019. With a new office in Japan, Eagle Eye will also further expand its business in APAC while the Amsterdam office will keep growing the EMEA region.
EAGLE EYE USER EXPERIENCE AND WEBSITE: The Eagle Eye user interface has been localized into seven different languages. Language may be set per user and can be changed under a user’s profile. All notifications, emails, and alerts are sent in the user’s language preference. The Eagle Eye Networks website is now available in seven languages, including Spanish, Japanese, German, Dutch, and French.
EAGLE EYE RESELLER DASHBOARD: The Eagle Eye Reseller Dashboard is localized into seven different languages, including Spanish, Japanese, German, French, and Dutch. Using this dashboard, resellers can control, configure, monitor, and receive alerts for their customers in the Eagle Eye Security Camera VMS in the language(s) of their choice.
CUSTOMER SUPPORT AND EAGLE EYE UNIVERSITY: Eagle Eye Networks increased its hours of operation and expanded support and training into several new languages. Eagle Eye customer support is available twenty-four hours a day, five days a week, in English, Dutch, Spanish and Japanese. Increased hours of operation, training and localized support provides Eagle Eye customers quicker resolution and an enhanced customer experience. For additional training, Eagle Eye University is now available in English, Dutch, and Spanish due to channel partner demand.
“I founded Eagle Eye Networks as a cloud company because I foresaw a shift from on-site to cloud video surveillance,” said Dean Drako, Founder and CEO of Eagle Eye Networks. “We invest heavily in our platform and will continue enhancing and expanding our global infrastructure to support our worldwide growth.”
This push toward globalization is a key part of Eagle Eye’s mission to meet customer needs and delivering added value to its resellers and customers.