Eagle Eye Networks Completes Eighteen-Month Globalization Project to Meet Needs of Multi-National Customers
AUSTIN, TX, AMSTERDAM, NL, October 23, 2018. Eagle Eye Networks today announced it has completed an eighteen-month globalization project to meet the needs of key global customers. The initiative included:
1) Adding data centers globally to provide wider regional coverage
2) Opening of new Eagle Eye Networks office in Japan and new distribution partnerships in the Nordics and Spain
3) Multi-lingual translations of the Eagle Eye user interface, Eagle Eye Reseller Dashboard and the website
4) Enhanced customer support resources including localization and increased hours of operation as well as expansion of Eagle Eye University to Europe
Eagle Eye’s multi-national customers need a standardized video surveillance solution to streamline operations across their global locations. They also need localized languages and local data centers for their employees and to comply with video surveillance regulations. The Eagle Eye Cloud Security Camera VMS now provides a localized user experience in a global environment.
Eagle Eye’s Globalization Project included:
DATA CENTERS: Eagle Eye added data centers in London, Dubai, and Frankfurt for anticipated growth from Eagle Eye’s channel expansion in Europe and the Middle East. Eagle Eye also dramatically expanded its Montreal and Amsterdam facilities due to increased customer demand. With the expansion of the Eagle Eye Data Centers across the globe, it is easy for companies to adhere to country-specific video storage requirements. Eagle Eye has plans to further expand its data centers in 2019. With a new office in Japan, Eagle Eye will also further expand its business in APAC while the Amsterdam office will keep growing the EMEA region.
EAGLE EYE USER EXPERIENCE AND WEBSITE: The Eagle Eye user interface has been localized into seven different languages. Language may be set per user and can be changed under a user’s profile. All notifications, emails, and alerts are sent in the user’s language preference. The Eagle Eye Networks website is now available in seven languages, including Spanish, Japanese, German, Dutch, and French.
EAGLE EYE RESELLER DASHBOARD: The Eagle Eye Reseller Dashboard is localized into seven different languages, including Spanish, Japanese, German, French, and Dutch. Using this dashboard, resellers can control, configure, monitor, and receive alerts for their customers in the Eagle Eye Security Camera VMS in the language(s) of their choice.
CUSTOMER SUPPORT AND EAGLE EYE UNIVERSITY: Eagle Eye Networks increased its hours of operation and expanded support and training into several new languages. Eagle Eye customer support is available twenty-four hours a day, five days a week, in English, Dutch, Spanish and Japanese. Increased hours of operation, training and localized support provides Eagle Eye customers quicker resolution and an enhanced customer experience. For additional training, Eagle Eye University is now available in English, Dutch, and Spanish due to channel partner demand.
“I founded Eagle Eye Networks as a cloud company because I foresaw a shift from on-site to cloud video surveillance,” said Dean Drako, Founder and CEO of Eagle Eye Networks. “We invest heavily in our platform and will continue enhancing and expanding our global infrastructure to support our worldwide growth.”
This push toward globalization is a key part of Eagle Eye’s mission to meet customer needs and delivering added value to its resellers and customers.
To learn more about Eagle Eye Networks, visit: www.een.com or contact +1-512-473-0500, +31 20 26 10 460, or +81-3-6866-2926.
NORTH AMERICA & ASIA-PACIFIC
Max van Riel
+31 20 26 10 460
ABOUT EAGLE EYE NETWORKS
Founded in 2012, Eagle Eye Networks, Inc., (‘Eagle Eye’) is the leading global provider of cloud-based video surveillance solutions addressing the needs of businesses, alarm companies, security integrators, and individuals. Eagle Eye’s 100% cloud managed solutions provides cloud and on-premise recording, bank level security and encryption, and broad analog and digital camera support – all accessed via the web or mobile applications. Businesses of all sizes and types utilize Eagle Eye solutions for operational optimization and security. All Eagle Eye products benefit from Eagle Eye’s developer friendly RESTful API platform and Big Data Video Framework ™, which allow for indexing, search, retrieval, and analysis of live and archived video. Eagle Eye’s open Video API has been widely adopted for integration in alarm monitoring, third party analytics, security dashboards, and point of sale system integrations.
Eagle Eye sells its products through authorized global resellers and installation partners. Headquartered in Austin, Texas, USA, Eagle Eye has offices in Europe and Asia. For more information, please visit www.een.com or call +1-512-473-0500 or +316 46 27 32 51 or +81-3-6866-2926.