Covid-19: Pub Customer Registration systems are failing

Covid-19: Pub Customer Registration systems are failing

Many Covid-19 customer registration systems are failing.

They are designed to help NHS TrackTrace, yet systems based on Smart Phones all have a huge problem, if you don’t have a Smart Phone, you can’t use the system.

“For many, especially those over 50, this is a key problem” says Andrew Holford of Bournemouth-based CommerceCall, “around a third of all over 50’s never use a smart phone. So, if a pub relies on apps or QR code technology, they will simply be generating queues of customers who will need to write down their details at the Bar. This is one area where yesterday’s technology is still definitely the best”

To address the problem, CommerceCall turned the clock back and developed TrackSafely, a system based solely on texting. Holford told us, “Almost everyone in the UK has a phone, some may have cost less than £20 yet all can make calls and send texts. As a text already includes the date, time and the phone’s number, all the customer has to enter is their name and size of their group. It’s easy, quick and everyone can do you it”.

Under GDPR regulations, collecting customer information means hospitality sites remain legally liable for registration, even when the data is only used to support NHS TrackTrace. According to CommerceCall, it’s red tape venues do not want. So, to help, CommerceCall decided to remove the liability from the venue by collecting the data themselves. Holford told us “At this stage we had to incorporate new technology. We’d captured the data, yet the venue still needed it in seconds. So, with TrackSafely, we copy the data and immediately send it to the venue by e-mail. As a guest approaches the Bar, or Reception, their name automatically appears on a nearby screen, meaning checking registration before service could not be easier, and costing from under £10 a month I think we’ve also made it really affordable”

Does it work? ”Our first pub-based TrackSafely system went live very early in the pandemic”, said Holford, adding “after some weeks I travelled to the venue and spoke to a few of the more elderly regulars, they said it was easy and, rewardingly, also said it increased their feelings of safety. As far as I was concerned, that made it all worthwhile”

Track Safely is a service only available from CommerceCall Ltd. www.tracksafely.co.uk

CommerceCall Ltd commenced business in 1986 and is based in Bournemouth
Previous work included successfully re-designing the NHS SWAST Out of Hours service at St Leonards, Ferndown.
Contact: Andrew Holford, Manging Director. aholford@commercecall.co.uk
01202 367 292

Entia Partners with the NHS to Keep Vulnerable Patients Safe

22nd July 2020 – London. Entia, a Medical technology company who specialise in home monitoring, partner with Hull University Teaching Hospitals NHS Trust. Deploying home monitoring solutions to patients with Chronic Kidney Disease who are currently shielding.

Since necessary lock down measures were put in place at the beginning of March, people living with conditions such as chronic kidney disease have had to minimise routine but necessary testing, due to their vulnerability to COVID-19. This means Healthcare Professionals have had less available information to monitor their patients, important for making optimal treatment decisions and avoiding harm from treatments. If conditions are not monitored as closely in the long-term there is also an increasing risk of poorer health outcomes.

To combat this problem, Hull University Teaching Hospitals NHS Trust have partnered with Entia, a medical technology company, to deliver 50 home monitoring solutions to vulnerable patients within their area. These devices allow patients with Chronic Kidney Disease living with Anaemia to test their haemoglobin levels from their home, the results will then be reported to their healthcare team monthly. This method of testing will allow those at risk during this pandemic to continue having their condition monitored, allowing treatments to be adjusted and any potential deterioration in health to be detected quickly. All while patients remain safer at

The patients are receiving a Luma device along with regular testing kits, enough for them to test their haemoglobin levels twice a week. Using this information, the Healthcare Professional can plot the progression of their condition and take this into account when prescribing or adjusting medication. This ensures that they’re only invited into the hospital when the benefits outweigh the risks.

Speaking about the collaboration, Professor Bhandari from Hull University Teaching Hospitals NHS Trust said ‘“We have been working in collaboration with Entia on Luma to allow many of
our highly vulnerable renal anaemia patients to remain safely at home whilst still optimising their haemoglobin levels. This improves their quality of life, empowers them with their own healthcare and potentially reduces the burden on hospitals. This is the future”

This partnership represents a growth in Entia’s existing relationship with Hull University Teaching Hospitals NHS Trust. Entia and Hull University Teaching Hospitals NHS Trust, with support from government funding provided through UK Research and Innovation’s industrial strategy challenge fund, were already working together on the development of one of their upcoming home monitoring solutions.

Andy Jones, Medical Manufacturing Challenge Director at Innovate UK/UKRI said “This project is a perfect, real-life example of the unique health infrastructure the UK is building, by funding science innovation, working with the NHS, academia and small business and creating a whole new medicines, medical technology and vaccines industry that can tackle today’s health challenges and those of the future.”

COVID-19 however, resulted in an accelerated deployment of the solution, which was fully supported by Innovate UK. Entia intends to also use this deployment to gather insight and further develop their home monitoring solutions. Now, thanks to further funding from Innovate UK’s COVID-19 response fund, additional NHS partnerships have been made possible.

This is only the beginning of the work Entia have planned to make life-changing health conditions easier to live with, by treating and managing them from home. Entia are also in the late stages of development for a more advanced device, which has been specifically designed to assist people living with cancer.

Entia are engaging similar NHS partnerships in regard to their home monitoring solutions, and welcome any enquiries via their website: enta.co

Entia is a medical technology company focused on advanced home monitoring solutions for people living with life-changing conditions, such as cancer.

Their revolutionary approach to home monitoring allows patients to monitor their conditions from the comfort of their own home, reducing hospital visits and giving them back more control of their lives. Their devices enable Healthcare professionals to monitor patients’ conditions remotely and Healthcare providers to streamline the provision of care, reducing the number of outpatient appointments and optimising the use of their critical resources.

Each solution is purpose-built to improve the treatment of specific health conditions and co-designed with all stakeholders from patient to hospital.

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Family film donating proceeds to NHS



Private screener of full movie available upon request


 Adventure Boyz, a Family Adventure from the safety of your couch!

Brighton, UK (April 7th, 2020) – The director of global horror-hit ‘The Dead’ and multi award-winning thriller ‘Never Let Go’ (Released by Sony Pictures/Netflix) has not only taken a spectacular twist in career path by bringing his first family film to the screen with Adventure Boyz, but is now donating 25% of all proceeds from the newly released DVD to the NHS.

Originally inspired by what Howard considered to be the ‘Global Disaster’ of children focusing on devices rather than engaging in real-life adventures, Adventure Boyz is the world’s first feature film to inspire children to, as the tag line puts it ‘Get off your device and get out there!’  Ironically its original Easter UK release date sees most of the world unable to do just that!

So regardless of its successful screening at the Cannes Film Festival and the film’s release across the US and Canada, Adventure Boyz, which promises to take audiences on an unforgettable journey across the Sussex countryside with thrills, spills and laughs-a-plenty, can only now take place in the safety of your own home.

Howard says ‘It’s not the release I dreamed of but everyone is having to adapt in some way right now and I’m proud of the fact I have not only made a film that can be enjoyed by all ages, but also to be able to donate 25% of all proceeds from our DVD sales here in the UK to the NHS, our real-life hero’s, is an absolute honour’.

Howard was driven to create Adventure Boyz to demonstrate to his own children, Rory (9) and Felix (7), that the most exhilarating experiences are in the real world and by casting them as the leads in the film it ensured they experienced their very own unforgettable adventure. With an outlandish plot revolving around Speedway racing, stolen jewels from a royal castle and escaping bumbling criminals on BMX there is plenty of action and a lot of laughs too.


 “If I were a carpenter, I’d have made them the best tree house I could, but I’m a filmmaker, so what else could I do?!” exclaimed Howard.

Adventure Boyz co-stars Jon Campling (Harry Potter and the Deathly Hallows, Final Fantasy,), Angela Dixon (Never Let Go, Homeless Ashes, Blacksite), and introducing Rory and Felix Ford as the Adventure Boyz.

ADVENTURE BOYZ is now available in the UK & Ireland with 25% going to support NHS Here

“A MAGNIFICENT TRIUMPH in children’s entertainment” – John Higgins FILM & TV NOW

“The whole family will absolutely LOVE THIS FILM!” –  Nick Gibbs McNeil KIDS COOL-IT

‘A fun family feel-good feature with a strong message’. –   Amber Jackson UK FILM REVIEW

Poster image/photo/stills download link Here
Trailer download link Here
Direct link to UK DVD sale with 25% to NHS Here

Media Contact Details
Alicia Reilly, Latitude Films Ltd
Brighton, UK

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UK removals company, Apex Removals, offers NHS workers 30% discount, to show our appreciation


UK-based removals company, Apex Removals is adapting fast to meet the new challenges of the current crisis situation. With the view of assisting those on the frontline of the pandemic, they are offering NHS workers a 30% discount on their removals for the whole month of April.

 Moving houses is stressful at the best of times, but now in the midst of the coronavirus pandemic, there’s a whole new level of anxiety on the part of both movers and those moving to ensure safety for all parties.

“There’s no doubt this has been a challenging time for our industry. The current situation is making moving homes more complex, but as a professional supplier with many years in the business, we have adapted quickly to safeguard our customers,” said Apex Removals representative, “At this time, our hearts go out to the NHS workers in the UK who are bravely battling this pandemic and we wanted to offer our support in some way. By providing this discount, we want to offer our thanks and try to make their moving experiences a little less stressful.”

Apex Removals is one of the highest rated movers in London and offer their services throughout the South East, which means this offer will apply to NHS workers located all over the South East of England.

As per guidance issued on 26 March, 2020, Government is advising those who have exchanged contracts to go ahead and move if the move is to an unoccupied house and to follow social distancing advice when moving – the proviso being that no one who is ill or displays symptoms be involved in the moving process.

Anyone with symptoms, self-isolating or shielding from the virus, should follow medical advice which means delaying their moves if at all possible.

“The government has urged citizens to take every sensible precaution to ensure moves happen safely and we are committed to this mandate,” said Apex Removals representative, “Our teams are being hyper-vigilant with their own health and safety and are maintaining distance measures, washing hands and disinfecting surfaces as we go.”

Apex Removals has been a trusted removals expert for several years offering local and long-distance removal services for homes or business premises in addition to storage facilities.

Whether you are planning to move from London to another country or just further down the road, Apex Removals’ proficient movers have the know-how to pack and ship your possessions for any distance and their experienced teams have one goal in mind – to make moving as stress-free as possible.

NHS workers can contact us on 0330 8080 570
office@apex-removals.co.uk to take advantage of the April offer.
For further information or to get a hassle-free online quote, visit: https://www.apex-removals.co.uk/

Media Contact
Lisa Benett, PR Manager
Apex Removals London
Email: london@apex-removals.co.uk
Telephone: 020 3514 0842
Website: https://www.apex-removals.co.uk/branch/london/

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Frustration at NHS waiting lists drives people to pay for their own healthcare

Leading healthcare business intelligence company, LaingBuisson has published the first edition of its Private Healthcare: Self-Pay UK Market Study, in association with GoPrivate.com

The new report shows a buoyant and growing market for self-pay surgery and treatment, accounting for £1.1 billion of revenue for independent hospitals and clinics in 2017, up 9% on the previous year, and representing significant growth on 2013 when the self-pay market was reported to be worth £493 million.

The NHS continues to be an important provider of self-pay treatment. NHS revenues from private patients is estimated at £620 million in 2016/17, a growth of £59 million over the preceding two years. This is mainly in the larger, well-established NHS private patient units, principally in London and Manchester.

Cosmetic surgery is estimated to account for around 25% of self-pay revenue.

Key drivers for this growth include the cancellation of elective procedures owing to pressure created by non-elective admissions in the NHS. This is coupled with increasingly restrictive funding criteria for elective procedures on the NHS, especially in orthopaedics, ophthalmology, gastroenterology, gynaecology and urology. Restrictions on access to NHS funding for cancer drugs is fuelling growth in self-pay oncology. NHS England data shows that there were more than 4.1 million patients waiting for planned NHS surgery at the end of September 2018, the highest number since 2007 and an increase of 6% compared with 12 months earlier.

Independent healthcare providers are also more actively promoting their services, demonstrating that private healthcare is affordable even for those without private medical insurance. Prices for “fixed price surgery” are now published on the websites of all major private providers. In addition, in the past 18 months new types of service are being offered, including direct access to private GPs, diagnostics and consultants; these are a growing and important part of the self-pay market.

Strongest growth in opting to pay for healthcare is observed in the over 60s. Greater disposable income coupled with better information about the cost of paying privately for procedures means they are able to make informed choices about their healthcare and to choose not to have private medical insurance.

For patients seeking prompt access to private treatment, it pays to “shop around”. There are wide price variations for “fixed price surgery” across the UK:

• The price of a total knee replacement varies from £9,559 to £15,202. The average price for a hip replacement is £11,468.
• The price of cataract surgery for one eye varies from £1,650 to £3,535. The average price is £2,464.

Geographically, the central London self-pay market is strongest, and is estimated to be growing at around 25% per year. This is attributed mainly to inbound medical tourism to the capital, though there is speculation that this is softening as fewer patients from the Gulf states make the journey for treatment. There is also anecdotal evidence that UK self-pay patients are opting for treatment in the Home Counties rather than paying the premium for central London.

Report author, Liz Heath, said:

“Better marketing by independent hospitals is making people realise that they do not have to wait for treatment on the NHS nor do they need private medical insurance to access treatment, especially as many providers also offer payment plans. We expect growth to continue, not only where the alternative is a long and possibly painful wait, but also for those services that bring peace of mind, such as an earlier, more convenient GP appointment or diagnostic tests. While the NHS is still highly valued and much loved, it demonstrates that people will use information to make informed healthcare choices, especially for more affordable procedures, and ‘mix and match’ by selectively self-paying or choosing to wait for NHS funded care.”

For further information please contact:

Heidi Nicholson, Chief Operating Officer Tel: 020 7833 9123
Lucy Taylor, Business Development Manager

Notes to Editors

About LaingBuisson

LaingBuisson has been serving clients for over 30 years with market, policy and strategy insights, data and analysis across healthcare and social care. We are the chosen provider of independent sector healthcare market data to the UK Government’s Office for National Statistics and work globally with providers, commissioners, payors, manufacturers, investors, regulators and advisors. We help our clients to understand their markets, make informed decisions and deliver better outcomes through market intelligence, consulting and data solutions.

For more information, visit: www.laingbuisson.com.

About GoPrivate.com

GoPrivate.com and the accompanying GoPrivate Guide help patients to research the options for private self-pay treatment in the UK’s private hospitals. GoPrivate.com enables patients to search and compare the “fixed price surgery” packages available and to submit a request for a quotation for treatment. The GoPrivate Guide is distributed in magazine format through waiting rooms in 6,000 GP practices, covering 36 million of the population.

For more information, visit: www.GoPrivate.com

About Liz Heath

Liz has an extensive background in healthcare marketing research, market planning and marketing communications. She has worked at a senior level throughout the independent and public healthcare sectors for many years. Having spent 13 years with General Healthcare Group, Liz was also Marketing Director for their Acute Partnership Division – private hospitals and facilities across the UK developed and run together with the NHS. She has worked with clients in the UK and overseas through her consultancy work and has held influential roles including Chair of the Institute of Marketing (CIM) Healthcare Market Interest Group and of the National CIM Market Interest Group Board.

About Private Healthcare: Self-Pay UK Market Study, 1st edition

LaingBuisson’s Private Healthcare: Self-Pay UK Market Study looks at the growing demand for private healthcare paid for directly by individuals and not covered by private medical insurance or the NHS. It looks at the drivers for the growth in this market and the opportunities that exist for further growth. The study also breaks activity down into insured and non-insured healthcare, and services provided by insured and non-insured healthcare, and services provided by independent and NHS facilities. In addition, the report covers ways in which the marketplace has made itself more open to patients – looking at major provider schemes and financing plans now available. The report concludes with a comprehensive analysis of prices for over 180 of the country’s most popular operations, procedures and tests.


NHS shortcomings driving patients to private healthcare

“Fixed price surgery” deals and price transparency encouraging patients to shop around for private operations.

A major new report released today (Monday 11th September 2017) highlights the rapid growth in the self-pay private healthcare care market, driven by pressure on NHS funding and lengthening waiting lists, and the wide variety of prices available to patients who are prepared to “shop around” for private treatment.

The report (which was compiled through an online survey, interviews with leading figures in the UK private healthcare market and the analysis of 6,500 prices for private operations, treatment and scans) was produced by Intuition Communication, publishers of Private Healthcare UK, the country’s leading web portal for private healthcare.

The main findings of the report include:

• Providers and commentators report annual growth of 15% to 25% in the number of patients without health insurance who are using savings or loan finance to fund private operations.
• The factors driving this growth are:
o Lengthening NHS waiting times which are prompting more patients to consider the private option;
o Demand management initiatives by Clinical Commissioning Groups (CCGs) which are reducing access to NHS care;
o The increasing cost of private medical insurance which is encouraging older people to fund private healthcare from savings.
o Marketing initiatives and financing schemes from the major providers.
• Significant price variations exist across the UK. Self-pay patients may benefit significantly by shopping around. The range of prices provided for some procedures varied by more than 100% from the lowest to the highest. For example:
o The published price of a hip replacement varies across the UK from £8,945 to £14,880.
o The published price of cataract surgery varies across the UK from £1,850 to £3,350.
o The published price of a single area MRI scan varies across the UK from £200 to £980.
• Growth in self-pay treatment is being seen particularly in orthopaedics, ophthalmology, general surgery, vascular, ENT and cancer treatment.
• Widely publicised restrictions on NHS funding for cancer drugs is fuelling the growth in self-pay oncology.

Keith Pollard, CEO of Intuition Communication says the Private Healthcare UK Self-Pay Market Study 2017 highlights the growth of affordable private healthcare:

“There’s no doubt that NHS waiting lists are at the heart of this growth in self-pay. However, the Competition and Market Authority’s investigation into the private healthcare sector is stimulating a new era of price transparency, increased price competition and greater availability of data for patients to compare what’s on offer from the private healthcare providers. This can only be good news for patients”

Learn more: http://www.privatehealth.co.uk/selfpay/