How to Easily Help Your Employees Solve Technical Issues in Business Software
Digital transformation brings ease and complications at the same time. Adapting to a new high-tech business software might be a cakewalk for some, while for others, it’s a road with potholes. Nevertheless, learning aids the transformation, and help from peers and boss facilitates navigation.
To help in unanticipated difficult times, here is a checklist of some common technical issues encountered by employees, along with their solutions.
1. Data Loss and Recovery
A recent study concluded that human error accounts for 75% of data loss. An accidental installation of malware, spontaneous deletion of an important file, and sometimes even overwriting of documents have led to data loss. An estimate suggests that the eviction of 100 files equals a monetary loss of $18,000-$40,000.
Solution: To dodge the unprecedented loss of sensitive data, it is advisable to have robust data recovery plans. Currently, cloud-based data backup plans are the most preferred method to secure information and avoid financial repercussions. It is never too late to initiate skill programs for the employees to get used to the business software. A comprehensive training initiative should always be taken up by the IT team of the company to enhance the technical skillset of the employees.
2. Integration Discordance
Integration of outdated hardware with brand new software is another glitch that is encountered daily. Often different sets of equipment of variable generations are assembled in one unit leading to discordance leading to compatibility issues of the software.
Outdated hardware often crashes the software leading to immediate data loss. Employees may find it difficult to identify the issue, and this leads to delay in their work submissions and sometimes repetition of the same task.
Solution: It is advisable to consult Tier 1 Help Desk to understand the compatibility issues related to the software. A thorough look at the versions of the pieces of equipment would help in connecting the dots. As soon as the issue is identified, upgrades should be done in a feasible format. The second option is to build custom software, as per the available technological resources and requirements of the company.
3. Online Security
Better digital technologies also give birth to advanced cybersecurity threats. The United States alone witnessed a loss of $4.2 billion due to cybercrimes in 2020. Sometimes, in the form of an email from a prince, and other times in the attire of a lucrative advertisement, malware identifies vulnerabilities of the system and infiltrates the private data, leading to data leakage, reputation damage, and financial loss. As per the statistics released by the State of Cybersecurity in Small and Medium-Sized Businesses, 48% of data infringement in SMBs occurs due to slack actions of the employees, only 28% of breaches are executed by cyber hackers.
Solution: Before anything, an education program to enlighten employees about the identification of a cybersecurity threat is important. Verification of legitimacy of emails, messages, and social media invitations should be taught. Access to sensitive data should be limited to official devices only, and password protection standards must be emphasized.
A strong IT team to install antimalware units of all computer units, and regular checks for access points must be scheduled.
4. Cloud-based issues
Cloud computing is the new trend. Enhanced synchronization, ample space for data storage, and flexibility are the top advantages of cloud-based services. However, it’s not been a smooth transformation for all of us. Migration from basic hardware to the cloud is like transitioning an art student from brushwork to Adobe Photoshop. The IT employees start from basic hardware and often find it difficult to adopt the web skills required to ace cloud computing.
Solution: The foremost thing to do before migration from on-premise to cloud is to conduct a skill training course for the employees because precaution is better than an unaccountable data loss due to careless actions. The cloud-service providers also facilitate training courses for their clients to get through the hurdles involved in the transformation.
A statistical survey conducted by TechPulse in 2016 identified three technical challenges faced by 93% of participants. They were a lack of knowledge and related skill, difficulty in optimizing the methodology, and a shortage of technical assistance.
Resolving the above-listed issues can reduce data breaches and better compliance with business software. This will ensure greater productivity, immediate troubleshooting, the introduction of even better technological solutions, and last but not least, better ROI, owing to improved strategic concordance among employees, customer data, and the software.