A survey of 1,000 United Kingdom (UK) citizens has uncovered that over more than one in five (21 percent) of all recycling and waste concerns brought before the applicable councils take in excess of a week to resolve.
Yotta, a software organization, took the survey and further found out that eight percent of the inquiries just go away, never to be handled. It’s software business development manager, Steve White, speculated that this could happen because of “cumbersome and error-prone paper processes” which could be handled if things were digitized.
White said bring on such new technology could make “real-time communication between waste management crews and back office teams” better.
“Crews can report service issues and the back office can keep crews updated with the latest details on premises they need to visit, bins they must collect, assisted collections or security codes for locked gates, for example,” White said.
“This will enable councils to deliver a more proactive service, respond more quickly to public complaints and, therefore, improve the public’s overall perception of the work they do,” he concluded.
The poll also reported that 54 percent, over half, of the citizen inquiries are being answered in 48 hours of submittal, with only 24 percent responded to within the same business day.
The North East has 14 percent of their queries which is one of the highest for a region. There are more. Complaints to a local municipality were made by a resident to the tune of 35 percent about a recycling or waste pick up.