APRIL International Care joins the Telehealth revolution


APRIL International Care joins the Telehealth revolution

APRIL International Care, the specialist providers of international health insurance solutions for individuals and companies, has announced the launch of a new TeleHEALTH service via their popular app. Through a partnership with Teladoc Health, policyholders can now request a phone consultation with a qualified medical practitioner via the APRIL Easy Claim app, whether it is for a simple consultation or to request a second medical opinion.

The new teleconsultation service means policyholders do not have to leave their home or workplace to “see” a doctor, with the consultation happening directly over the phone.

APRIL International Care is rolling out the service first to all new and renewing members in Singapore and Hong Kong, then in stages across Asia. It means busy policyholders will no longer have to queue in crowded clinics, but instead can opt for the comfort of a consultation from their home, work or while traveling outside of their country of residence.

Announcing the launch, Regional CEO of Asia, Romain Di Meglio said, “Our entry into the fast moving Telehealth arena gives all our private healthcare policyholders access to this innovative new service, irrespective of the level of cover or insurance policy module they hold. The new service can only be accessed via our App, and once downloaded, customers will be able to seek general medical advice, or a second medical opinion, in 12 different languages. This latest launch is another tangible example of our stated aim to adapt to the evolution of healthcare and go beyond the pure administrative provision of insurance. In health insurance, the important word is “health”. “

The Easy Claim app, launched in 2017 in Asia, is unique on the market as it gathers all insurance services in only one app, while most competitors require policyholders to install several apps. Indeed, members can also submit their medical claims, send pre-approval requests for medical treatment, access their insurance eCard but also search and locate medical practitioners, all from the same app.

Accessing and using the service has been made very simple. App users select the physician “call back” option, then add key details such as preferred language, time zone and either their symptoms or their medical question, which could be regarding something as straightforward as understanding how to take a medicine correctly. The user submits the request and shortly afterwards the physician calls the patient. The system is designed to ease the burden of everyday medical questions and illnesses, but is not designed to be used as a substitute for reporting medical emergencies. In addition, members can also request a second medical opinion from a licensed physician for more complex medical cases such as cancer, injuries requiring surgery, etc.

Romain DiMeglio ends, “We believe this new service has the potential to radically improve some of our policyholders’ lives. You can now have fast, simple and fully digital access to a qualified physician, something that can bring real peace of mind and reduce stress.”

APRIL International Care are specialists in designing and delivering flexible international health insurance solutions for individuals, families and companies.

April International Care HK is part of the April Group which was founded in France more than 30 years ago. It is an internationally known and respected insurance services group with operations in 31 different countries, looking after close to 6 million policyholders worldwide, consisting of some 86 different nationalities located in more than 120 countries.

April International Care HK are specialists in designing and delivering outstanding, flexible long-term international health insurance solutions for individuals and companies.

All APRIL International Care plans in Hong Kong come with complementary additional emergency assistance services provided by APRIL Assistance including emergency medical evacuation and repatriation, 24/7 telephone support, tele-medicine advice and dispatch of medicine or medical equipment to you when not locally available.

Both individual and group plans can also be offered to local nationals, with discounted community rates starting from 2 people. Full medical history disregarded is available to groups of 10 or more insured individuals (including spouses), making APRIL International one of the most competitive group providers in Asia.

APRIL Hong Kong Limited is an Insurance Agency registered with The Hong Kong Federation of Insurers. Registered Office: 9/F Chinachem Hollywood Centre
1-13 Hollywood Road
Central Hong Kong.
Registration Number: 01905417.

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