UK Phone Retailer Will Guarantee Your Phone For Life

New customer promise gives customers further peace of mind when buying their new mobile phone.

– Mobile Lifetime Guarantee now available at Chitter Chatter when you buy a new mobile phone.
– Includes pay monthly phones with a network contract or SIM Free.
– Part of a number of new services launching with the online retailer in 2020 to help customers with more than just a ‘great deal’.

Today UK mobile phone retailer Chitter Chatter have announced they have launched a Mobile Phone Lifetime Guarantee, meaning that if UK customers buy a new pay monthly or SIM Free phone at Chitter Chatter, it’s guaranteed for the entire life of the device against any manufacturer faults. That’s longer than any standard manufacturer warranty.

Chitter Chatter recognise how important our mobile phones are and are on a mission to help more people stay connected to what’s important. That’s why when you buy a new mobile phone at Chitter Chatter, they will cover the device against any manufacturer faults for the lifetime of the product.

Chitter Chatter have long understood that a new mobile phone can be quite a significant investment and in addition to their value deals and award-winning customer service (they are winners of the EE Best Customer Experience award), want to give our customers further peace of mind that their new mobile phone will continue to work as it should for as long as it’s needed or until you choose to upgrade.

Chitter Chatter’s Mobile Lifetime Guarantee applies to all new mobile phones purchased at Chitter Chatter, whether on a pay monthly mobile contract or SIM Free.

For clarity, the full terms and conditions of the Lifetime Guarantee are available on our website and detailed below.

Chitter Chatter Lifetime Guarantee:

Chitter Chatter covers your device against any manufacturer faults for the lifetime of your new device. That’s longer than any standard manufacturer warranty. Should a product fail due to manufacturing defects in workmanship and/or materials, or a genuine fault, we will repair the item free of charge or replace at our discretion.

The below are NOT covered with the guarantee:

• Our guarantee covers genuine manufacturing faults or defects only and does not cover normal wear and tear.
• Headphones, chargers and other accessories supplied with the device are not covered.
• Accidental damage and water damage . Whether it’s caused by you or someone else.
• Poor aftercare. Your product should be cared for and properly maintained. If, for example, your device was serviced or repaired by any company or person other than the manufacturers authorised agent the fault would be due to poor aftercare, rather than being a manufacturer’s fault.
• Damage caused by misuse or alteration of the product.
• Any consequential loss or damage resulting from a fault.
• Second hand items. Our guarantee covers only the original owner and is not transferable.
• The guarantee doesn’t apply to Refurbished Phones sold at Chitter Chatter but those products do include Chitter Chatter standard 12 month UK ‘no fuss’ warranty.

Details of the announcement are also available on our blog:

About Chitter Chatter

Chitter Chatter are one of the UK’s leading independent online mobile retailers, selling pay monthly mobile contracts from EE, Vodafone and Lebara, as well as a range of SIM Free phones and connected technology.

For over 25 years, Chitter Chatter have helped over 2 million UK customers find a better deal for their mobile phone, with the right price plan and features to stay connected to what’s important to them.  Whether you’re looking for the latest iPhone or Samsung Galaxy, or one of the best-selling Huawei, Sony, Motorola, OnePlus, Google or Nokia phones, Chitter Chatter have a huge range of models suitable for everyone. So if you’re into mobile gaming, photography, music, running your business or just staying in touch with friends and family, Chitter Chatter will find the right phone for you.

Chitter Chatter started life in 1994 and was one of the first mobile phone retailers to hit the high street. Back then we had clear priorities, which we still hold today; making technology simple, providing the UK’s best customer service and offering great value deals.

We were there to help customers get their first phones when free local calls changed the industry. We were there to show customers how to send their first text and picture messages when mobile devices evolved and in 2012, we became a key launch partner for EE – the UK’s first and most advanced 4G network.

We have been part of an incredible journey, connecting over 2 million customers along the way. Our loyal and friendly team have played a key role in why customers choose to buy from us and recommend our services to their friends and family.

And our award-winning service doesn’t just stop once you’ve bought your phone. We’re proud to be rated ‘Excellent’ on TrustPilot by our customers and aim to ensure you’d recommend us to your friends and family every time.

  • Free, secure next day delivery via DPD
  • Winner of Best EE Customer Experience
  • Lifetime guarantee on all new phones
  • Price plans to suit every budget
  • Over 2 million happy customers
  • Helping mobile customers for over 25 years

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