Protecting against cross-contamination and cross-contact

When dining out, no one wants to consider if they will get ill from the food they are eating. Obviously for the diner, it turns what should be a lovely experience into an unpleasant one. For the restaurant owner, such an incident can undo years of hard work establishing trust and a brand image. But illness caused by cross-contamination or cross-contact is an avoidable issue.

This article will highlight the risks of cross-contamination, cross-contact, and how to lower the risk of both within a commercial kitchen.


Cross-contamination has the potential to make people incredibly ill. It occurs when bacteria or other potentially harmful microorganisms are unintentionally transferred from one place to another, in this case, from one food item to another.

Cross-contamination can occur in three main ways:

  1. Food to food — for example, if raw meat touches cooked meat in storage.
  2. People to food — for example, handling raw meat then proceeding to handle cooked meat without washing hands.
  3. Equipment to food — for example, using a knife to cut raw meat, then the same knife to cut vegetables.


Cross-contact is different from cross-contamination as it has more to do with the food itself rather than the germs. This is when foods mix proteins after coming into contact with each other. Instead of bacteria being the problems as with cross-contamination, the problem here is the trace element of another food item being present. Usually, the amount is so small that it cannot be seen. But for people who are highly allergic to certain food items, even a trace element of that food can be enough to trigger a reaction.

The bottom line is that cross-contamination causes illnesses. Cross-contact causes allergic reactions.

The duties of a commercial kitchen

If a company handles food, it has a duty of care towards its customers. According to the government website, complying with food safety laws requires businesses to follow food hygiene practises. It outlines that it is the business’ responsibility to prevent any items that come into contact with food from transferring anything to the food substance, as well as having traceability of any such food contact materials.

Businesses need to have a plan for bacteria prevention that is built upon the Hazard Analysis and Critical Control Point principles. HAACP requires businesses to identify and avoid, remove, or reduce any hazard to food, as well as monitoring any critical control points along the supply chain. Employers are also expected to train staff on hygiene practises, though this can be a formal programme or informal training.

For cross-contact prevention, customers must tell their waiters about allergens. The business should be able to inform the customer of any allergen risks in this instance.

Preventing cross-contamination

There’re plenty of ways restaurants can lower the risk of cross-contamination. Key areas include:

  • Wear clean clothes — aprons should also be worn, especially when handling unwrapped food.
  • Remove jewellery and watches — bacteria can be caught in the nooks of watches or jewellery.
  • Tie hair back — or wear a hairnet.
  • Hand washing — before working with food, staff should wash their hands. Hands should also be washed prior to handling any food, and after handling or touching any raw meat, fish, eggs, or unwashed vegetables. Hands should be washed after going to the toilet, using phones or touching light switches, door handles, cash registers, or money. Also, hands should be washed after carrying out other tasks such as emptying or touching bins or tending to a cut or wound.
    • Proper hand-washing technique has been outlined by the Food Standards Agency as:
      • Wet hands thoroughly under warm water
      • Squirt liquid soap onto palm
      • Rub to a lather
      • Rub the palm of one hand over the back of the other hand and fingers. Repeat with other hand.
      • Put palms together and interlock fingers. Rub in-between fingers.
      • Rub around thumbs, then rub fingertips against palms.
      • Rinse off soap with clean water and dry on a disposable towel. Turn tap off with the towel and dispose of towel.
    • Avoid eating or drinking — when preparing food, staff should not be allowed to eat or drink.
    • Clean preparation — avoid coughing, sneezing, or touching your face over food.
    • Tend to any cuts — cuts should be covered by a brightly coloured waterproof plaster.

Be sure that staff know not to wash raw meat. Some people believe washing raw meat rinses off bacteria, but it actually increases the risk of food poisoning. The splashing water from the meat being rinsed under the tap can travel more than 50cm away from the source, which in turn, carries bacteria all around the room. Washing raw meat effectively spreads the germs around.

Cross-contamination is also reduced by having separate equipment and utensils. Have separate equipment for each type of food; raw red meat should have its own set of cutting boards, containers, knives, etc. Vegetables would have their own set, and raw poultry its own set, and so on. A common method of implementation is to have a colour coded system in the kitchen, for example, red utensils, boards, and containers are used for raw meat, green for vegetables, and so on.

Equipment should be regularly inspected and replaced if needed. Bacteria can hide away in the crevices and cracks of cutting boards, and these should be replaced. Also, consider ‘hidden’ contact too — can opener blades touch food when they enter a can, so don’t forget to clean these too!

Having the correct cleaning utensils is vital. All work surfaces and equipment should be thoroughly cleaned after use. This means warm water, soap, the works — rinsing is not enough. Invest in good-quality wholesale cleaning products and make sure the kitchen is more than rinsed down!

Clean equipment should be stored away from ground level. Avoid towel drying dishes as this can cause contamination from towels.

Limiting cross-contact

Cross-contact is a little more complex. Many of the same practises used for avoiding cross-contamination work for reducing the risk of cross-contact too. Washing hands in the method stated above, cleaning surfaces and equipment between each task, separate utensils for different food types, all of these methods work to help reduce cross-contact too. So, when staff wash their hands after handling fish, for example, as recommended to do so to avoid cross-contamination, they will also reduce the risk of cross-contact of the fish proteins to the next food item they prepare. The top eight allergens as listed by FARE are milk, wheat, eggs, soy, shellfish, peanuts, tree nuts, and fish. But they also stress that more than 170 foods have been known to cause an allergic reaction.

Remember cross-contact is to do with food proteins, not bacteria. Where proper cooking will usually remove all bacteria on contaminated food, cooking will not remove trace elements of food proteins that have been cross-contacted. This must be dealt with accordingly: where possible, use different counters and cooking equipment for different food types, such a separate grill for fish and another for meat. If this is not possible, you must make customers aware of this. Consider the case of McDonald’s — recently, the fast food chain has launched a wrap that is, ingredient-wise, vegan friendly. Though the food item itself contains no animal products, it is toasted in the same toaster that their other buns do, which contain milk. As such, there is a risk of cross-contact of milk proteins from the buns to the toaster and to the vegan wraps. The chain has marked the wraps as vegetarian rather than vegan in order to accommodate for this.


Reducing cross-contamination and cross-contact risks are crucial for kitchens. Ensuring your kitchen maintains a high level of attention to potential risks will keep your customers feeling safe and comfortable!





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