If you’ve got a business office that has the privilege of a waiting room attached, it’s time to focus on improving the quality of that very room. It’s how you’ll make your first impression, on whoever comes through the front door, and that means it needs to be a quality place to be!
So, here are a few tips for making sure your waiting room is the right environment for any customer, visitor, or investor that comes to see you. You don’t want them to hate every moment they have to spend in there, and you want them to be comfortable and relaxed whilst they’re at it!
Reduce Waiting Times
You’re going to want to filter as many visitors through the door and into your office as soon as possible. But to do that, you’re going to have to keep to a tight schedule, and come up with some tactics to ensure this is always possible. You don’t want someone walking away with the intent to leave a bad review, simply because you were running half an hour or so behind time.
Give yourself 10 or 20 minutes for initial consultations. Bring in more staff to share the workload. Hold as many online calls and instant messaging chats as you can; no matter what tactic you employ here, keep your office moving, and your waiting room quality will be the best out of the businesses on your street.
Keep Fuss to a Minimum
The waiting room is where your reception desk is going to live. Behind that desk is you receptionist, the first point of human contact between your business and the outside world. And if the person sitting behind that desk has no clue how to handle meet and greets, answering the telephone, and managing to stay up to date on details at all times, they’re going to need a bout of training.
At the same time, be sure to give them the right tools to cope with such a workload. You see, something like real time management call center software can lighten the load here. You never know when an impatient visitor is going to give them a mouthful, and you never know how many concurrent calls they’ll have to handle throughout the day!
Provide a Form of Entertainment
And of course, one of the simplest things you can do to improve on the footfall and general traffic of your waiting room is to provide forms of entertainment. Giving your potential customers something to read through, or something to watch, is a great way to make them think the time is flying by. A silent waiting room is one that can be quite uncomfortable, after all, and you’ll never want someone to just have to sit through a situation like that!
Your waiting room is an amazing asset to your business. Make good use of it by improving the quality of the time spent in there. There are plenty of ways to do so.