The GB Gas Distribution Networks – Cadent, Northern Gas Networks, SGN and Wales & West Utilities – will receive up to the minute customer data and insight, benchmarked with the UK’s leading service and retail brands, in line with Ofgem guidelines for measuring customer satisfaction.
TTi Global Research is pleased to announce it has retained all Gas Distribution Networks (GDNs) research contracts supporting regulatory customer research services.
The GDNs include Cadent (Formerly National Grid Gas Distribution Limited) Northern Gas Networks, SGN and Wales & West Utilities. The framework of contracts has been signed and agreed for an initial four-year term.
All GDNs are required under the terms of agreement with Ofgem to measure customer satisfaction. TTi Global Research has invested significantly in evolving this research through analytics and other innovative solutions, enabling the GDNs to receive up to the minute customer data and insight, benchmarked with the UK’s leading service and retail brands, enabling immediate action planning to enhance their services to customers.
About TTi Global Research
TTi Global Research has over 20 years’ experience in delivering insightful market research solutions for organisations worldwide. For further information on TTi Global’s work in utilities and regulated industries, or in customer, employee or stakeholder satisfaction, visit www.tti-global-research.co.uk.