AgenTrak now available on Genesys AppFoundry
AgenTrak is the leading contact center productivity and monitoring solution, allowing managers to have better visibility into their remote/hybrid workers’ activity and productivity, ensuring performance is high and employee wellbeing is monitored.
AgenTrak helps organizations easily identify top performing agents and understand what makes them perform well, along with identifying employees who are working inefficiently so they can work together with their managers on solutions to increase productivity. AgenTrak also drives down agent attrition levels by helping businesses retain key employees and avoid costly recruitment and training fees.
“Working remotely or hybrid is now the new norm, and AgenTrak allows companies to manage their remote employees as effectively as though they were office based,” said Steve Spratt, CEO of Asterlogic. “We allow you to live view the agent screen and audio, as well as provide detailed workforce analytics on agent activity, location, home internet speed and productivity all displayed on cloud dashboards.“
AgenTrak is now available with Genesys Cloud CX™, an all-in-one cloud contact center solution that unifies customer and agent experiences across phone, email, chat, text and social channels. With its robust feature set and open APIs, Genesys Cloud CX is flexible, scalable, and built for rapid innovation.
As a Premium App on the AppFoundry, Genesys customers have the benefit of having their AgenTrak subscription included on their Genesys invoice, thereby simplifying vendor management.
Asterlogic is headquartered in United Kingdom and is the leading employee Productivity & Monitoring software company. They innovate and deliver high quality solutions to help Genesys Cloud CX customers gain large productivity gains across their business.
Asterlogic Media Contact:
Phone: +44 (0)141 564 7102