Athena Collections becomes UK’s first debt collection agency with 50+ all five-star reviews by embracing right-minded approach
Multi award-winning firm Athena Collections is transforming the negative debt collection perception with an ethical model that safeguards business relationships, gets results, and secures better outcomes for all.
Operating a different kind of debt collection model that targets positive outcomes for all parties, Athena is the only agency of its kind to amass flawless feedback on such a wide scale – accumulating various business awards and nominations in the process.
Just five years old, the Poole-based firm is already establishing itself as the go-to solution provider for any company aiming to recoup money from debtors in an effective, stress-free way.
The company works on a No Collection, No Commission basis, with zero sign-up fees or hidden costs at any stage. But most importantly of all, Athena applies a virtuous ethos to an area with a historically difficult reputation.
Having worked in the collections industry for more than 20 years helping businesses recover millions of pounds, Andrew has seen first-hand some of the destructive practises being utilised, with some desperate clients taken advantage of by agencies.
In an attempt to flip the debt collection agency model on its head, Andrew set up Athena – putting transparency above all else and focusing on the best result for the client, ideally creating a scenario where all parties are satisfied.
Andrew stated: “All clients come to debt agencies from a place of pain.
“They have provided a service for which they have not been paid – and this often means there can be plenty of emotion involved.
“I’ve seen vulnerable clients and companies exploited in the past, and sadly that is the reputation the debt collection industry has.
“I set up Athena to change that. Here, we make recommendations in the client’s best interests, treating everyone on a case by case basis and making sure they are fully informed with all the options available in front of them.
“It’s a different way of doing things but we’ve enjoyed excellent success as a result. Around 50% of our business comes from returning clients, and we’ve become the only debt agency with more than 50 all five-star reviews on Google.
“We’ve also enjoyed some wonderful recognition on the awards circuit.”
Athena specilaises in everything from rapid cases resolved within 48 hours, to longer, more complex, court-based debt collection processes that span months. But each individual case is given the attention it merits.
The firm is projecting expansion over the coming months, aiming to bring in more debt advisors and financial experts to support an even wider base of clients.
In the post-COVID climate where government support has slowed and general costs are rising, Athena is offering an essential service for companies chasing payments whilst protecting the integrity of everyone involved.
Founder Andrew added: “Our sole purpose is to change the mould of debt collection agencies and that’s what we’ll keep doing.
“We embrace a right from wrong ethos and it’s worked.
“We always get the best results for the parties concerned.”