When are airline vouchers offered for hotel stays if there is a delay or cancellation?

United Airlines

United Boeing 787.

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United Airlines will offer a hotel voucher to passengers who experience a delay due to the airline. The delay must occur between 10 p.m. and 6 a.m. local. contract of carriage.

United states that if a hotel room isn’t available, it will reimburse the cost of one night’s lodging by way of an electronic travel certificate that can be used for future travel. 

United recommendsAsk a customer representative about overnight accommodations to determine if additional accommodations are available. 

“Although we cannot provide free hotel accommodations if your flight is delayed, canceled or for reasons beyond our control,” states the United Airlines website. “If your bags aren’t needed for overnight, they’ll be with you on tomorrow’s flight.”

United defines travel disruptions beyond the company’s control to include:

1. Any condition that is beyond UA’s control, including, but not restricted to, acts of God meteorological or geological conditions, acts by God, riots and terrorist activities, civil commotions.

2. Any strike or labor-related dispute involving UA services.

3. Any governmental regulation, demand, or requirement.

4. Any shortage of fuel, labor, and facilities of UA, or any other.

5. Damage to UA’s Aircraft or equipment by another party

6. Any emergency situation that requires immediate care or protection for a property or person.

7. Any event that is not reasonably foreseen, anticipated, or predicted by UA.

“Whenever there’s an issue with a reservation, we work closely with customers to make sure they get their tickets back on time. United spokesperson said in an email that there are options depending on the cause. 

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