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Aragon Research Positions Bigtincan® in the Leader Section of the Globe for Sales Coaching and Learn


Evaluation Based on Completeness of Strategy and Performance

Waltham, MA – July 16, 2020 – Bigtincan (ASX:BTH), the leader in mobile, AI-powered sales enablement automation, today announced it has been positioned by Aragon Research, Inc. in the Leader Section of the ‘The Aragon Research Globe™ for Sales Coaching and Learning, 2020’.

This year’s report evaluates fifteen vendors based on revenue, availability of key product features, and customer references in order to position them in the Globe for Sales Coaching and Learning, 2020. In addition, the report details key take-aways for organizations looking to add sales coaching and learning tools to their stack.

“In today’s challenging socio-economic environment, remote learning and video coaching are more critical than ever before.” said David Keane, Co-founder and CEO of Bigtincan. “We believe our positioning as a Leader in the Globe for Sales Coaching and Learning by Aragon Research confirms our commitment to helping sellers grow customer engagements into long-term, valued relationships and highlights our success in the market.”

“The vendors in this year’s Globe for Sales Coaching and Learning have made huge strides in creating effective tools for companies to train remote workers at scale,” said Jim Lundy, CEO and lead analyst at Aragon Research. “Our research shows that microlearning and video coaching are critical elements to deploy now to ensure teams are operating at maximum effectiveness.”

Access to the Aragon Report – https://www.bigtincan.com/download-aragon-research-globe-for-sales-coaching-and-learning-2020/

About Bigtincan
Bigtincan (ASX:BTH) helps sales and service teams increase win rates and customer satisfaction. The company’s mobile, AI-powered sales enablement automation platform features the industry’s premier user experience that empowers reps to more effectively engage with customers and prospects and encourages team-wide adoption. Leading brands including AT&T, Thermo Fisher, Merck, ANZ Bank and others rely on Bigtincan to enhance sales productivity and fuel customer engagement. With global sales and marketing headquartered in Boston, Bigtincan also has offices across EMEA, Australia and Asia. To discover more about how your organization can benefit from the Bigtincan Hub platform, please visit www.bigtincan.com or follow @bigtincan on Twitter.

Aragon Research Disclaimer
Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them “AS IS,” without warranty of any kind.

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Learn how Southampton City Council’s Citizen Assistant is answering 90% of Citizen questions


Sobot, the Southampton City Council 2nd Generation Chatbot is a great example of how Omni Channel AI technology can help councils to streamline the delivery of services to citizens. Below is an example of how SOBOT is helping Southampton City Council:

“Southampton is a vibrant historic coastal city in the south of England with a diverse community of over 250k citizens and 7000 business. Southampton City Council has recently published five-year strategy which focuses on making Southampton greener, fairer, and healthier, and ensuring the council is both a great place to work and a provider of efficient and sustainable services”.

James Marshall, Head of Customer and Communications at Southampton City Council said “The council’s vision for the next five years sets the gold standard for delivering 21st century public services: sustainable, inclusive and customer focused. Our challenge is achieving this with reducing budgets, rising expectations, and changing demographics. Artificial Intelligence technology provides the opportunity for me to serve our 1.5million customer requests in a way and at a cost that was simply not possible before. The 90%+ success rate of SOBOT in answering citizens questions supports this approach. SOBOT is clearly going down well with its users with less than 2% requesting to be transferred to a human agent!

Martin Neale CEO of ICS.AI said “James wanted to transform how Southampton engaged with its citizens; he had seen simple chatbots but felt he needed to go way beyond this to deliver Southampton’s vision. In our experience people’s expectations of a virtual assistant are high, set by products like Alexa and Google Assistant. If the experience does not compare, then most people’s instant response is to regard the bot as “dumb” and not use it again. We have worked with James for over a year to produce one of the most sophisticated virtual assistants in the country. SoBot is our second-generation Citizen digital assistant trained with a data set of nearly 40000 citizen questions (harvested from our 1st generation assistant) which is a big part of why it is so successful. Sobot is a key component of our AI Omni Channel Citizen Engagement Platform, a service which allows users to find answers and get assistance by Phone, Webchat, Chatbot, Email and Video”.

See the SOBOT live https://www.southampton.gov.uk/bins-recycling/
ICS website www.ICS.AI
ICS.AI – AI Omni Channel Citizen Engagement Platform Webinar https://www.ics.ai/omni-channel-citizen-webinar

For more information, please email info@ics.ai

ICS.AI Ltd
Grove House
Lutyens Close
Basingstoke
Hampshire
RG24 8AG
01256 403800

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