Sovran formerly SpeechVillage reveals it all new website and service positioning
London UK, February 2020 – Sovran, a leading provider of revolutionary voicebots and chatbots using rapid NLP technology, announced today the launch of its new corporate brand identity, redesigned logo, and website. These changes come at a time when the company is evolving and is ready to present its proprietary and highly advanced enterprise AI solutions to a wider market.
Context – “In the last year, Sovran – formerly SpeechVilage, has successfully diversified and scaled its service offerings while broadening our reach into customer experience & employee experience for Enterprise clients,” said Clive Elleforde, CRO of Sovran. “Our new website and brand identity better reflects our innovative technology and unique market strengths and clearly demonstrates the evolution of natural language in AI Voicebots that we are leading.”
The new logo represents a voice wave style curve, picking up the initials A and I. Demonstrating the focus on leadership in Voice AI.
“We have evolved and we needed a new name to better represent the company focus and direction. Now we aim to be a truly global company and no longer limited to a “village”. Sovran is an older spelling of sovereign and is based on our focus to be an acknowledged leader in our sphere. Our technology is advancing at a rapid rate and results are proving that.
The newly redesigned website features easy-to-navigate pages and updated service information while the layout is structured to provide a seamless user experience. The site also better highlights the full impact and potential of our advanced corporate solutions VPA (voice powered assistant) offers.
Our solutions are having a huge positive impact on businesses they are running in. With one client experiencing Net Promoter scores of more than 50% from customers interacting with the voicebot and automation above 81%. Those significant time-savings add up across millions of calls in an industry where time is money.
How do Sovran applications achieve this? The omni-channel, inbound or outbound voice-bots engage customers in a totally unique process. With their unique EAR (Enhanced Audio Recognition™) technology, it makes light work of pauses, filters out background noise and even side conversations and any tuning is deployed instantly. The result is an interaction that engages, eliminates “no matches”, provides accurate speech understanding and responds in natural language.
About Sovran: Sovran is the human voice in the voicebot space. With our proprietary dialogue engine, we develop voicebots that handle millions of inbound and outbound calls. Our solutions work in complex customer service dialogues with the accuracy and speed of prototyping unmatched in the industry. Our enhanced tools deliver unprecedented performances and automations that enhance customer satisfaction across all verticals.